Privacy Policy & SMS Consent

1. Introduction

rollIQ.io ("we," "us," "our") operates dumpster rental management software that connects customers seeking dumpster rental services with our network of haulers and service providers. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile application, or services (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Full name, email address, phone number, and billing address
• Project Details: Job site address, dumpster size, debris type, delivery date, and project notes
• Payment Information: Billing details processed securely through our payment partners (we do not store full card numbers)
• Photos: Images of job sites submitted through our intake forms
• Usage Data: Device information, IP address, and interaction data collected automatically

3. How We Use Your Information

• To process and fulfill dumpster rental requests and coordinate deliveries with haulers
• To send SMS notifications regarding new submissions, project status updates, and service requests
• To generate quotes, invoices, and billing documents
• To communicate with you about your rental, scheduling, and account matters
• To improve our Service, develop new features, and troubleshoot issues
• To comply with legal obligations and protect against fraud

4. SMS Consent & Text Messaging

By providing your phone number and submitting a rental inquiry, you expressly consent to receive SMS text messages from rollIQ.io and our authorized service providers at the phone number you provide. Message types may include:

• New submission confirmations and project status updates
• Delivery scheduling, dispatch, and pickup notifications
• Service request confirmations (pickup, swap, extension, cancellation)
• Quote and billing reminders

Message frequency: Message frequency varies based on your rental activity. You may receive multiple messages per rental cycle.

Opt-out: You may opt out of SMS messages at any time by replying "STOP" to any message you receive from us. After opting out, you may still receive non-marketing transactional messages related to active rentals. For help, reply "HELP" to any message or contact us using the information below.

Carrier fees: Standard message and data rates may apply based on your mobile carrier plan. You are responsible for any fees imposed by your carrier.

5. Information Sharing

We share your information only as necessary to provide our Service:

• Haulers & Service Providers: Project details, address, and contact info needed to fulfill your rental
• Payment Processors: Billing information processed through secure third-party payment providers
• Communication Providers: SMS gateway and email delivery services (e.g., Twilio)
• Legal Compliance: When required by law, court order, or to protect our rights and safety

We do not sell or rent your personal information to third parties.

6. Data Retention

We retain your information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements. Project records may be retained for up to seven (7) years for tax and accounting compliance.

7. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We use encrypted connections (TLS/SSL) for data in transit and restrict access to authorized personnel only.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications and SMS messages
• Request a copy of the data we hold about you
• Withdraw consent for data processing where applicable

To exercise these rights, contact us at support@rolliq.io.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our SMS practices, please contact us: